After-sales service plays a big role in customer satisfaction and customer loyalty

and is of great importance for quality competition.

The after-sales management wants to confirm the customer's purchase decision retrospectively,

encourage them to repeat and additional purchases, increase customer satisfaction and ensure long-term customer loyalty .

A satisfied and happy customer is extremely important and ultimately brings more income for the organization.

Selling is the first step in increasing your sales. However, good after-sales service shows your customers that you want to build a long-term relationship with them. The customer loyalty and duration of the customer life cycle should be increased,

the willingness of the customer to switch, however, is reduced.

Since after-sales services often generate a higher margin than new business, professional after-sales management can make a lasting contribution to increasing customer value and the profitability of the company.